New technologies create new channels to market

Public relations are reliant on effective communications and, with all companies in the media industry, PR is subject to rapid change with new technologies creating new channels to market.

Maintaining a high functioning and flexible communications package that embraces change is a priority for all media companies but especially PR who are reliant on quick, effective communications.

Building an agile system within an industry that is particularly sensitive to digital transformation is something Voice IP Comms has experience and knowledge in.

We maintain the system to keep it fully optimized but also scalable so it can adapt to your business for sustained, effective communications.

Case Study

With Unify’s OpenScape Platform, companies with a customer-centric environment are able to streamline communications whilst remaining flexible and scalable, but also enhancing customer service through increased staff visibility.

Task
PR companies are required to have up to date communications to meet the ever changing modern way of working. This requires an advanced IT infrastructure that supports enriched communications and customer services.
Implementing and maintaining a superior communication system to ensure a seamless transition to, so no communications are missed, whilst delivering on cost efficiencies is a cornerstone of Unify’s OpenScape Platform.

Solution
•  OpenScape Platform combines a secure server with powerful “one number” UC applications
• The system integrates multimedia contact centre applications and myPortal for improved customer service through closer management of information
•  The server based OpenScape Platform is a resilient and secure solution that has been deployed on the existing VMware platform

Benefits
The OpenScape Platform is scalable for up to 1000 users and promotes efficient communications through a user friendly system that boosts productivity and collaboration amongst staff.
The system achieves a better customer service as a whole which supremely benefits companies that are reliant on staff visibility and call handling.