Effective communications that suit your business

Within an industry that is subject to continually changing compliance requirements it is important to manage effective communications that suit your specific business operations.

The financial services industry needs flexible communications that caters to different aspects of the business; from seamless customer interaction, call recording for compliance through to incorporating mobile phones into your telephony package.

Voice IP Comms tailors each telephony system to an individual business to ensure all requirements are met that improves interaction with customers and suppliers alike.

The systems we provide also improve efficiency with a wealth of call handling options and tools that help financial organisations monitor calls through call recording and manage call traffic through call logging.

Using real-time data ensures continued success in the financial services industry as these systems evolve with your business to help meet compliance and maintain advanced communications.

Case Study

OpenScape Unified Communication’s has the ability to service global financial institutions and support rapid growth whilst driving down costs and delivering performance and efficiencies.

Investment in communications and IT infrastructure enables financial institutions to provide centralised voice services out of their own data centres through cloud based solutions.
Investment in a complete solution like OpenScape supports rapid growth as these systems deliver performance and efficiency.
OpenScape is designed and implemented to particular specifications with a range of services to adapt and that enables flexibility whilst remaining reliable and secure.

• OpenScape Voice provides comprehensive voice services for an entire bank
• OpenScape UC Application serves 400 staff mobile phones using unified communication capabilities and OneNumberService
• OpenScape Xpressions centralised fax server with auto attendant functions
• OpenScape Branch and Session Border Controller ensures all branch offices are equipped with secure communications and full support
• OpenScape Voice Link provides click-to-dial connectivity in MS Lync
• OpenScape centralised fault, accounting, and user management

Centralising communications and IT infrastructure enables banks of all sizes to reduce costs by implementing a holistic system. The unified communications system is a virtual system, hosted in the cloud, that encompasses a range of applications to suit every day needs and improves efficiencies, as every staff member anywhere in the world works off the same system.

Agile communication packages enable businesses to embrace change and use the digital transformation to improve operations through analysing raw data collected.
With access to raw data in this way businesses are able to make decisions on how to effectively reduce overheads without compromising on quality of service.

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