Supervisor Control
Managing a communication system with a large volume of calls made and answered every day needs a supervisor function to monitor patterns and oversee the whole operation.
Read more>Supervisor Control
Managing a communication system with a large volume of calls made and answered every day needs a supervisor function to monitor patterns and oversee the whole operation.
Read More>Supervisor Control
Managing a communication system with a large volume of calls made and answered every day needs a supervisor function to monitor patterns and oversee the whole operation.
Read More>Supervisor Control
Managing a communication system with a large volume of calls made and answered every day needs a supervisor function to monitor patterns and oversee the whole operation.
Read More>Supervisor control ensures quality
CTI provides rich real-time data that can be continually assessed as well as giving management the tools to ensure quality and efficiency through a number of effective tools within the supervisor control function:
• Agent and queue visibility – to monitor how many calls are waiting and longest call waiting times
• See agent status and for how long they are in that status
• Monitor and control agent call activity
• Listen in or intrude on calls, steal calls, and force agent state changes
• Identify areas for improvement
• Reporting
• View real-time and historic information
• Run reports on demand and schedule automatic reports