Our tailored systems provide productivity tools for agents and enable management to collect real-time data.

 

CTI AND CALL CENTRE

Combining communications with a high number of simultaneous calls can put a system under strain, but Voice IP Comms uses powerful technology to manage huge call volumes coupled with being user friendly for agents.

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SUPERVISOR CONTROL

Managing a communication system with a large volume of calls made and answered every day needs a supervisor function to monitor patterns and oversee the whole operation.

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Voice IP Comms provides sophisticated CTI software to call centres and businesses that undertake telesales to boost efficiency and increase customer interactions.

Accepting and managing increasingly high call volumes can put traditional systems under strain whilst our software manages a large number of calls simultaneously.

The system has the added benefits of processing data through the CTI which integrates with existing CRMs as well as providing management with the tools to effectively oversee call patterns and campaigns.

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