Voice
IP’s range of products suits every requirement for telephone recording,
from the largest of call centres to an SME to an individual at home,
from something almost free costing £90 to systems costing £200,000. We offer telephone recording solutions through such a range of sizes, so one of the products in our portfolio will be right for you, whatever your requirement.
We can offer
Extension recorders from single to multiple extensions.
Analogue, ISDN2, SIP, ISDN30 line side recorders
Single site and multisite recorders.
The most popular uses for telephone conversation recorders include:
telesales / telemarketing training assessment and coaching
note taking / dictation
solving "who said what" disputes.
recording agreements
recording
meetings (most of our products that can be used for recording telephone
calls can also be used for recording meetings, some with an additional
microphone)
recording instructions for greater speed and accuracy and detail
clarification of quantities and specifications
protection of staff from abusive / difficult customers
ideal for litigation purposes as recordings can be used in court (UK)
Voice IP can now offer a mobile call recording solution which can be integrated with Line side recording systems.
This offers you a unique, cost effective solution where all mobile and
landline calls can be recorded, stored and replayed securely on site in a single integrated system.
Mobile phones are an essential business tool. If your business already
records landline calls then it is likely that you should record your
mobiles too. With mobiles securely recorded, your staff have the
flexibility to work anywhere and still comply with internal or
regulatory record keeping requirements.
With the BlackBerry call recording solution you can:
Automatically record all incoming and outgoing calls
Make and receive mobile calls as normal
See that recording is taking place
Prevent user bypass of recording with optional risk alerts
Choose when users’ calls are recorded eg for BCP only
Record all BlackBerry smartphones
Use BlackBerry without email functionality if necessary
Integrate with new or existing Retell call recording systems
