Your telephone system (or PBX) produces a packet of data (a call record) after every phone call your organisation makes through it. These call records contain important information about each call, including whether it was an incoming call, and outgoing call, or another type, such as an internal (extension to extension) call.

Call records contain details of the calling party and the called party, as well as extra information such as the length of time it took to answer the call, the number that was dialled, the caller ID of the calling party, and other information, such as which telephone line (trunk) was used to carry the call.

The practice of call logging involves capturing these call records, sorting and storing them in a central database, and their subsequent retrieval by way of a reporting interface.

TIM Professional is the market-leading call logging system.

With absolutely no limits to the number of lines or extensions you can log, no other call logger matches it for price and features.

It's a Windows-based application that uses the data output from your telephone system (PBX), checks it, costs it and stores it automatically. From this, not only can it produce a whole range of management reports with vivid graphs, charts and tables, custom-defined if required, but all of its functions can be performed from anywhere in the world using a standard web browser - no client software is required.

Add to this the live, wallboard-type call-handling statistics, and the fact that it costs a fraction of the price of other, lesser-able call loggers, and you'd be missing out by using anything else!

TIM gives department managers the information they need to control their own telecoms budgets. Just knowing the system is in place will itself reduce general telephone abuse, allowing significant savings. Give department managers access to their own information - from their own desktop using a standard web browser. Setup any number of users, restricting access to specific departments if required.

TIM Plus is the only call logger which specifically caters for mid-range SMEs wanting a single, unified management interface for logging calls from more than one telephone system (PBX).

It sits comfortably between our entry-level, single-site TIM Professional product, and our award-winning TIM Enterprise product, which provides comprehensive management information for larger organisations whose telecommunications infrastructures employ large-scale, interconnected voice networks.

The deceptively simple user interface of TIM Plus shields the user from its powerful call processing engine and its multitude of modern features.

TIM Plus runs as a Windows Service and all of its functions, configuration, and call reports are accessible through a standard web browser, such as Microsoft Internet Explorer, Mozilla Firefox, and Apple's Safari.

Out of the box, the standard configuration allows you to log up to five PBXs, and has an initial capacity of up to 100 users which be spread in any configuration across these five PBXs.

It's easy to upgrade, too. Simply purchase additional capacity in blocks of 100 users.

We use the term 'user' in a conceptual way - a user of communications services in your business - not just a physical device such as a telephone or fax machine. Thus, if an employee (a user) has more than one device, such as a desk phone, a mobile phone, and even a separate DECT handset, then that counts as just one user, not three!

TIM Plus can take mobile billing feeds from your provider, and reporting on these is easy... just select them as a specific call type in any of the reports!

Your call records are vital - from billing and auditing to customer service accountability. You already have call logging but it's old and clunky and misses many of the features of even today's small-end systems, such as being accessible through a web-browser, alerts by email, easy maintenance, and so on.

Imagine a multi-site system built on robust SQL technology (Oracle, MySQL, MS SQL Server), with more features than smaller, more flexible call loggers, from a vendor that's no stranger to big businesses, finance houses, and of course SMEs.

That'll be TIM Enterprise from Tri-Line...

You get cutting-edge features like seamless IP-PBX integration, IP traffic monitoring, a high-end billing platform that produces phone company-style bills, and other great features like missed call notification by email or SMS text message. There's also a desktop directory client for linking your sites' employee directories together.

Consider it as a larger version of our market-leading call logger TIM Professional, but built for massive data throughput. TIM Enterprise is used by some of the biggest companies in the UK, and organises not only their UK offices, but their overseas divisions as well... all fully manages over their existing infrastructure.

See the TIM Professional product page for the basic information, including what reports you get, then give us a call to arrange a completely free trial on your own site(s). We understand your needs are exact, and by offering you a free trial with your own data, you can be sure that what you see is what you pay for!

You can try out TIM Product for free for 14-days. Simply send us your details via the contact form and we'll send you back an installation package, and book a session on the phone with one of our technical support people.