Avaya IP Office delivers full voice functionality with a comprehensive set of features as well as a set of integrated applications that range from the simple to the sophisticated, depending on the needs of the customer.
Avaya IP Office is ideally suited for businesses with between 2 and 100 extensions, but can easily scale up to 360 endpoints and more than 200 analogue and digital trunks (up to 96 trunks; 192 analogue trunks) giving small and medium size businesses room to grow.
The Avaya IP Office system can be configured as a voice-only PBX using traditional circuit-switched lines or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity.
The Avaya IP Office platform comprises 4 models: IP Office-Small Office Edition; IP403; IP406 (v1 and v2); and IP412. Expansion modules can be added to the IP403, IP406 and IP412 platforms to match the requirements of a growing business.
In a single unit, the IP Office Small Office Edition provides a PABX with capabilities to support Auto Attendant, Voicemail, broadband access, a wireless access point, VPN tunnelling, and IP extensions or trunks back to a head office.
The Avaya IP Office Small Office Edition supports a maximum of 28 extensions; the IP403 supports a maximum of 100 extensions; the IP406 v2 supports a maximum of 190 extensions; the IP412 supports a maximum of 360 extensions.
Investment protection is offered through a wide range of handsets supported by several Avaya platforms. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control is available for selected features for ease of use. In addition, IP Office supports analogue and wireless/cordless phones to provide maximum choice and cost consideration for customers.
Multiple Avaya IP Office systems can be linked together using a standard data network, providing a level of feature transparency and advanced applications such as centralised voice mail and call centre. The data networking capabilities of IP Office include Internet or branch-to-branch based routing with firewall-protected Internet access and integral security. The system supports the QSIG protocol for improved networking and interoperability.
The Avaya IP Office supports the following features:
Call Handling Features
IP Office call handling features streamline communications, making it easier for customers and suppliers to reach associates and departments, and improve associate productivity. The advanced call handling features of IP Office automate routine tasks, enable collaboration, and improve customer service. Day-to-day call handling is simplified with a wide range of features, from basic hold, transfer and conference, to advanced capabilities such as Meet-me Conferencing and barge-in.
IP Office offers several messaging choices to meet the specific needs of small and medium sized businesses. Each can help ensure employees stay connected to the business at all times and from any location. Ensuring that customer calls get through and reach the right person, extension or department every time leads to improved customer service.
IP Office comes standard with VoiceMail Lite, a built-in voice messaging feature. It supports detailed, confidential messaging for individuals and hunt groups, allowing them to quickly and conveniently receive, manage and respond to messages from customers, suppliers or employees. The VoiceMail Pro option provides advanced capabilities such as automated attendant, directory access, and centralised voice messaging, it can also dial subscribers back, internally or externally, as soon as a voicemail message is left so users can respond quickly to high priority messages.
The Unified Messaging option allows users to consolidate all messages into one inbox, and retrieve, respond and manage them from any phone or PC connected to the Internet. Users can hear their e-mail messages via a telephone and hear and/or read their voice messages via their PC.
Conferencing enables associates to cost effectively conduct meetings over the phone and collaborate spontaneously for information sharing and decision-making. IP Office offers a wide range of conferencing facilities that cover both ad hoc and scheduled conferences.
The Meet-me Conference Bridge can lower conferencing costs by reducing the need for third-party conferencing service providers.
Customer Management features
The choice of customer management applications allows organisations to manage customer facing departments or contact centre effectively and improve customer service. Avaya IP Office supports a range of call centre operations—from small, informal customer-facing groups (e.g., an accounts receivable department), to formal sales or service operations (e.g., order processing and technical support).